Order Processing

Orders are processed within 1–3 business days. During sales or product launches, processing times may be slightly longer.

Shipping Policy

Once an order has shipped, we are not responsible for carrier delays. Please ensure your shipping address is correct before placing your order.

Incorrect Address Policy

If an incorrect shipping address is provided, we cannot guarantee order replacement. Customers are responsible for ensuring accurate shipping information.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier. Please contact your shipping provider to file a claim.

Refund Policy

All sales are final due to the hygienic nature of lash products. We do not accept returns or exchanges.

Damaged Product Claims

Any damaged items must be reported within 48 hours of delivery with photos and your order number so we can make it right.